Terms of service

Terms of Service

Last updated: July 2026

Welcome to LiVelle. By accessing our website and placing an order, you agree to the following Terms of Service. Please read them carefully before using our website or purchasing our products.

1. General Information

This website is operated by LiVelle, a South African online business. Throughout the site, the terms "we", "us", and "our" refer to LiVelle. By visiting our website and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice.

2. Eligibility to Purchase

By placing an order through our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate, complete, and current.
  • You are legally able to enter into binding agreements.

3. Products and Availability

We strive to ensure that all product descriptions, images, pricing, and availability information displayed on our website are accurate. However:

  • Product colours may vary slightly due to screen settings and photography.
  • We reserve the right to modify, discontinue, or limit the quantity of any product at any time.
  • All products are subject to availability.

We reserve the right to refuse or cancel any order for any reason, including stock shortages, pricing errors, suspected fraud, or incorrect product information.

4. Pricing and Payment

All prices displayed on our website are in South African Rand (ZAR) and include VAT where applicable.

Payment must be received and confirmed before orders will be processed or dispatched.

We reserve the right to change prices at any time without prior notice.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping & Delivery Policy.

While we strive to meet estimated delivery timeframes, delivery dates are estimates only and cannot be guaranteed. LiVelle will not be held liable for delays caused by courier services, weather conditions, public holidays, or other circumstances beyond our control.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy.

Please review our policy carefully before making a purchase.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product descriptions
  • Images
  • Graphics
  • Text
  • Website design and layout

is the property of LiVelle or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by South African law, LiVelle shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • The use of our website;
  • The inability to use our website;
  • Delays in delivery;
  • Product availability;
  • Errors or interruptions in service.

Our total liability shall never exceed the amount paid by the customer for the specific order giving rise to the claim.

9. Product Use

Customers are responsible for ensuring that products purchased from LiVelle are used safely, appropriately, and according to any instructions provided.

LiVelle cannot be held liable for misuse, improper storage, allergic reactions, or unintended use of products.

10. Privacy

Your personal information is collected, processed, and protected in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

11. Promotions and Discounts

From time to time, LiVelle may offer promotions, discounts, or promotional codes.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Promotions cannot be applied retrospectively.
  • Promotions may be changed or withdrawn at any time.
  • Promotional items remain subject to availability.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from the use of this website or purchases made through LiVelle shall be subject to the jurisdiction of the South African courts.

13. Contact Information

If you have any questions regarding these Terms of Service, we'd love to help.

♡ Email: hello@livelle.co.za
♡ WhatsApp: 083 250 8888
♡ Location: Cape Town, South Africa

Thank you for supporting small, supporting local, and allowing LiVelle to be part of your everyday moments. ♡